Today's ever-changing online experience means both large and small businesses can use the web to provide better customer support for their clients. Why is it then, that many users still find online shopping lacking or confusing? First, not all websites have a flexible, comprehensive technology that can give answer to most customer support scenarios. Second, the online live help session lacks the personal touch of a real-life experience. The combination of these issues often creates frustration and mistrust among clients.
VeriShow, a web-based multimedia live chat platform, enables companies to address these issues. Its various apps allow live help representatives to provide interactive real-time live support, by conducting video chat and sharing multimedia content. Clients can be shown images, videos and text documents – so they get the maximum amount of info, and can make an educated purchase. By using video and audio, the representative also creates a face-to-face, personal and trustworthy experience for the client.
Here is a rundown of some of the platform's applications:
By using VeriShow, companies can solve the challenges of live help and increase their sales, customer satisfaction and level of service. The platform has a number of premium plans for different types of companies, and also offers a free version which anyone can try.
VeriShow, a web-based multimedia live chat platform, enables companies to address these issues. Its various apps allow live help representatives to provide interactive real-time live support, by conducting video chat and sharing multimedia content. Clients can be shown images, videos and text documents – so they get the maximum amount of info, and can make an educated purchase. By using video and audio, the representative also creates a face-to-face, personal and trustworthy experience for the client.
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Here is a rundown of some of the platform's applications:
- Live video chat – Communicate with clients using audio and video, providing the client with a face-to-face personal web meeting.
- Share File – Share product text documents, images and videos with the customer. You can then annotate the documents together, and save them to PDF.
- Live video feed – Add another video feed from a second camera, to highlight products and demonstrate them in real-time.
- Visitors' doc app – This new application allows the client to upload a file from her own computer.
- Automatically translated chat – A unique chat app that makes it easy to communicate with customers who speak other languages, by automatically translating the chat to participants.
- Form completion – Allows users to complete and sign forms online by using electronic signatures.
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By using VeriShow, companies can solve the challenges of live help and increase their sales, customer satisfaction and level of service. The platform has a number of premium plans for different types of companies, and also offers a free version which anyone can try.
Ohhh Thts interesting one !! I ll try free version first :)
ReplyDeleteYeahhh Sure !!
ReplyDeleteTry mycircle.tv! It is a free web app for share et chat video in a réal time. You invit your friends connecting in social network (facebook or google +) , also mail adress.
ReplyDelete